Customer Service
Collector’s Armoury Terms of Sale - Release, Assumption of Risk, and Waiver of Liability and Indemnity Agreement. MUST BE 18 YEARS OF AGE TO PURCHASE!
When you purchase any Merchandise from Collector’s Armoury, you represent that you are of legal age and that the Merchandise can be purchased and owned in your state, country, and/or city of residence. By offering Merchandise for sale, Collector’s Armoury does not represent or warrant that any specific purchaser may legally purchase, own, or possess the Merchandise ordered. CHECK YOUR LOCAL LAWS! When you purchase Merchandise from Collector’s Armoury, you agree to assume all risks related to and/or arising from your ownership and use of the Merchandise and agree to indemnity and hold Collector’s Armoury harmless from any and all claims brought to any person or entity against Collector’s Armoury related to and/or arising from your ownership and/or use of the Merchandise.
No Hassle Return Policy
If not satisfied, simply return item within 30 days in its original packaging and condition and we will refund the purchase price (less shipping & handling charge).
Collector’s Armoury Product Information
Every product and price featured in this catalog has undergone strict editing procedures. However, errors may occur. Collector’s Armoury reserves the right to void any incorrect pricing or product information.
Our Mailing List
We sometimes share our mailing list with other reputable companies whose products might be of interest to you. If you prefer that we do not share this information, send us a note with your name and address. Moving? Keep us up to date by sending us your new address. You can also give us a call at 1-877 ARMOURY (276-6879)
Delivery
We ship via FedEx or UPS if possible, which is usually the fastest, safest way. FedEx and UPS do not deliver to Post Office box numbers. Send complete street address.
Shipping Policy
Collectors Armoury shipping and handling is calculated based on the merchandise total of your order. All packages are shipped via FedEx, UPS or USPS. Most orders will ship from our warehouse the same day or next business day. An additional $10.00 will be charged to all orders going to Alaska, Hawaii, Puerto Rico, US Territories and APO/FPO addresses. An additional $20 will be charged to all orders shipping to Canada. There may be an additional charge for over sized items. The Collectors Armoury website is designed to automatically calculate the shipping & handling, for your convenience we have included the chart below for your reference.
All orders are shipped Monday - Friday, excluding federal holidays. Please, allow 7-10 business days to receive your in-stock merchandise.
We offer express shipping if you need your items quicker than the standard delivery times. All express orders placed before 2 pm Eastern Standard Time Monday- Friday are shipped same day. Express orders cannot be shipped to PO Boxes or APO/FPOs.
The following are our current shipping charges for retail orders.
Collector's Armoury Shipping Charges
Merchandise Total |
Standard Shipping |
3Day Express |
2Day Express |
Next Day Express |
Up to $24.99 |
$8.95 |
Add $15.00
to Standard Shipping Charges |
Add $20.00
to Standard Shipping Charges |
Add $25.00
to Standard Shipping Charges |
$25.00 - $49.99 |
$12.95 |
$50.00 - $69.99 |
$15.95 |
$70.00 - $99.99 |
$15.95 |
$100.00 - $149.99 |
$17.95 |
$150.00 - $199.99 |
$119.95 |
Over $200 |
$21.95 |
US Territory Charge |
$10.00 |
|
Canada |
$20.00 |
Returns & Exchanges
Collector’s Armoury, Ltd. has a 100% "Satisfaction Guarantee" Policy: You can return or exchange CA Merchandise for up to 30 days from the date shipped - for any reason - no questions asked. Please follow the shipping instructions below.
1. To expedite your return or exchange, please include your Collector’s Armoury, Ltd. order number and contact information, so we may contact you if there is a problem.
2. Damaged or defective Collector’s Armoury, Ltd. Merchandise can not be returned after 30 days from the date shipped.
3. Collector’s Armoury, Ltd. Merchandise with normal wear and tear or damaged by abuse, misuse, or lack of reasonable care is not covered by the manufacturer’s warranty and cannot be returned at any time after purchase.
4. Please send all returns via a trackable shipping method, such as FedEx or UPS. We can not process returns until the merchandise is received.
Send all returns to:
Collector’s Armoury, Ltd.
442 Westridge Parkway
Building 100
McDonough, GA 30253
Shipping Restrictions:
Some states impose legal restrictions regarding commerce in or ownership of replica firearms. The following shipping restrictions represent company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.
California & Kansas
Imitation Firearms, regardless of date, may only be shipped in conjunction with a frame or presentation box; or solely for export in interstate or foreign commerce; or solely for lawful use in theatrical productions; or for use in certified sporting events or competitions; or for use in military or civil defense or ceremonial activities; or for public display authorized by public or private schools.
Connecticut, Massachusetts,Wisconsin & Minnesota:
All replicas of antique firearms (pre-1898) are allowed. We will not ship replicas of modern firearms (post-1898) to these states. We ship all other catalog items to customers in these jurisdictions.
New York State & Puerto Rico:
Replicas of antique firearms (pre-1898) are allowed excluding New York City (all 5 Boroughs). We will only ship replicas of modern firearms (post-1898) to theatrical, military, police or other government accounts with valid proof of account identity. A copy of a valid purchase order will suffice.
New York City:
All firearm replicas are restricted, including toy cap guns, unless the toy gun is brightly colored, or translucent.
Canada:
Replicas of flintlock, percussion, and cap and ball weapons are the only imitation firearms that can be shipped to Canada. We require full payment in advance in US Dollars, Bank Draft payable in US Dollars, using a US Bank Account. Check your Customs and Postal Departments for import regulations and duties.
Back Orders:
Orders are shipped promptly; however, due to the nature of the special products we offer, we sometimes experience temporary out-of- stock situations (Back Orders). We will inform you of the Back Order and projected availability date as soon as possible. You have the option of waiting for the item or receiving a refund. If you paid with a credit card, your card will not be charged until the order is shipped.
Dealer Program / Wholesale Pricing:
If you are retailer and would be interested in selling Denix, Blank Guns or any of our replicas, please visit our wholesale dealer info page today to learn more.
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